Terms & Conditions

The purpose of this page is to set out the terms and conditions under which the 50 Moves Ahead programme is provided to customers. It also outlines the rules and obligations of participants.

Please read these terms and conditions carefully as they are a legally binding contract and include obligations and liabilities that apply to anyone attending a 50 Moves Ahead (50MA) programme and anyone accessing and/or contributing to the 50MA online platform. Acknowledgement of reading and understanding these terms and conditions is necessary in order to confirm your place on a 50MA programme. You agree that by registering, booking, accessing, or using our Services, you are agreeing to enter into a legally binding contract with 50 Moves Ahead. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.

For clarification of any of the terms below, please contact 50MA using the contact form on the website.

Table of contents:

Definitions
50 Move Ahead aims
Accounts
Attending a programme
Provision of programmes services
Disclaimers
Obligations of customers
Fees, charges, payment, refund, credits, cancellations
Legal - 50MA rights; Governing law; limitation of Liability
Marketing and content recordings
Confidentiality
Customer exclusion
Updating these terms
General

1. Definitions:

"Customer" means the person who is intending to pay for and attend a 50MA programme or one who has already paid.

"Participant" means a customer, coach or other contributor who is actively engaged in a 50MA programme.

"User" could mean the customer and could also in some cases mean the coach or presenter/speaker.

"Coach" means any employee or contributor to 50MA who is engaged in teaching, coaching, speaking or answering members' questions in relation to the life skills, qualities and resources that form the core purpose and content of the programme.

"Coaching" means the currently offered 5 day programme of activities, experiences and learning sessions which could include discussions, presentations, goal setting and feedback that takes place in person and/or via the 50MA online platform.

"50MA" means 50 Moves Ahead - the organisation that provides life skills coaching through the 5 day programme and/or online via 50movesahead.com

"Session" means the period of time when coaching takes place for 50MA customers.

"Services" means the 50MA programme, all coaching content, e-commerce, network/community features, e-mail correspondence, website and/or electronic materials.

"Agreement" means what you agree to as a customer; what we agree to as the service provider and acceptance of these T&Cs.

2. 50MA aims

50MA's aim is to improve the lives of young people by teaching life skills, personal success qualities and resources that are designed to help customers to live happy, healthy, productive lives in the present as well as preparing them for the future. Teaching these skills involves discussions and opinions about some important, serious, lively but possibly contentious and provocative subjects. With all this in mind, we need rules to provide a safe, fair and structured platform for learning; rules that protect the organisation, the participants and any coaches or contributors.

3. Accounts

An account is needed to book a place on a 50MA programme and for other activities including such activities as payment, communications, updates and promotions.

3.1 You must be at least 18 years of age to qualify for a 50MA account. Keep your login details/password safe because you are responsible for all activity that takes place on the 50MA programme and platform associated with your account. If you suspect someone else has accessed or is using your account please contact us here.

3.2 An account is needed for many 50MA activities, including programme details, additional purchases, communications and updates. To set up and maintain your account, you must provide (and continue to provide) accurate, up-to-date and complete information, including a valid email address.

3.3 You are responsible for all activity associated with your account, including for any harm or damage (to 50MA, other customers or anyone else connected to the platform) caused by an unauthorised person using your account. This means you need to take care with your password and store it in a safe, secure place.

3.4 Accounts are not transferrable to someone else and you may not use someone else’s account. If you contact us to request access to an account, such access will not be granted unless information is provided by you that proves you are the account owner. In the event of the death of a user, the account of that user will be closed and all associated rights are terminated.

3.5 You must not share your account login credentials with anyone. You must notify us immediately upon learning that someone else may be accessing or using your account without your permission (or if you suspect any other breach of security) by contacting us here. We may request some information from you to confirm that you are indeed the owner of your account.

4. Attending a programme

4.1 To attend a 50MA programme you are required to read these Terms & Conditions (T&Cs) and indicate on the web application form that you have read and understood them. If you find any part of the T&Cs unclear, then please contact us here. The T&Cs come into effect immediately following you clicking on your acknowledgement of them in the web application form.

4.2 The binding contract becomes active once 50MA emails you to confirm your booking on a 50MA programme.

4.3 It may not be possible to accept bookings on 50MA programmes due to being sold out, in which case you will be notified using the contact details you provide on your application form and no payment shall be processed or a refund will be issued if payment has been taken in error. 50MA reserves the right to refuse or cancel bookings.

4.4 On joining you will also be required to set up your account including a customer profile. Payment of fees is taken at the point of booking confirmation.

5. Provision of services

5.1 Services.

The services offered by 50MA are focused on life skills, personal success qualities and resources that improve life chances/outcomes and include:

live coaching sessions - which form part of every programme session
downloadable materials - which customers can use to support their learning, goal setting, etc.
discussion forum - where customers can ask questions, share experiences and thoughts and receive feedback and support.

50MA reserves the right to discontinue, change or add to these services at any time. Such changes may be triggered by customer requests, new research findings, technical changes/constraints, legal requirements, etc. All reasonable attempts will be made to notify customers of service changes with as much notice as possible. Any changes made to services will still be focused on the provision of life skills coaching.

5.2 Content

50MA aims to provide coaching content that is specifically geared towards helping young people to improve their life chances, cope with challenges and flourish through their early adult years. 50MA will take all necessary and reasonable steps to ensure that content used for coaching purposes does not cause offense. However, it is recognised by customers that due to the nature of the coaching and some of the subjects, topics and issues that may be involved - for example, relationships, mental health, harassment, racism, etc. that the coaching may include content that some participants may find challenging or potentially upsetting depending on their background and life experiences. 50MA coaches have a duty of care to signal this possibility to customers prior to any potentially distressing presentation or discussion and will also check participant responses periodically and upon completion of the topic. Where appropriate or necessary, 50MA may choose to refer participants to additional third party resources on such topics and issues from credible, established, reputable organisations and sources.

50MA coaches and contributors are expected to show awareness of the different levels of participant sensitivity to certain topics and issues amongst customers and act accordingly.

5.3 Content used by 50MA

50MA will take all reasonable steps to ensure that content used in its programmes or posted to its platform does not infringe any intellectual property rights. However, if this happens by mistake then such content will be removed from the site at the earliest opportunity. We will take care to post content that is focused on improving the life skills and life chances of customers and will take all reasonable steps to avoid the posting of content that may be discriminatory, unlawful or upsetting for customers and expect customers and coaches to follow the same rules.

5.4 Content posted by you (the customer)

You retain copyright and ownership of content you post to the 50MA platform unless plagiarised or credited as someone else's content, but we retain the right to share that content on the site or through other promotional media where appropriate. (This would be anonymous in many cases).

In legal language, by submitting or posting content on or through the 50MA platforms, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including with permission your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with 50MA for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

You cannot post any content that violates any UK laws. You are solely responsible for any content and actions you post or take from the 50MA platform and its Services and their consequences.

5.5 Service provision

50MA relies on the provision, functionality, stability and security of technological infrastructure. All 50MA programme sessions are scheduled and customers choose which date and location they prefer when they book. Dates and locations for delivery of service provision shall not be of the essence of the Agreement and 50MA shall not be held liable for any costs, damages, loss, charges or expenses caused either directly or indirectly by any delay or cancellation in the Services. Where delay or cancellation is unavoidable, as much notice as possible will be provided to customers via email and/or site announcements/notices.

50MA services may or may not be interrupted or disturbed by Covid-19 (or other public health related) restrictions and where possible, advance notice of such interruptions to serve will be provided to customers via email or site announcements/notices.

Any significant interruption to the service - for example cancelled sessions - caused by unexpected serious illness, technical issues or other emergencies will not be forfeited and instead will be credited to customers or refunded if re-scheduling is impossible. For planned service interruptions, customers will be given as much prior notice as possible and will be credited for any sessions missed as a result of the interruption.

50MA reserves the right to change coaches at any time.

Cooling off period

You have a right (under the Consumer Contracts Regulations 2013) to cancel your booking within 14 days from entering into the service contract.

6 Disclaimers

6.1 You accept that you will have no recourse against us in situations where the service is interrupted or things don't work out 'right' due unforeseen circumstances. (The Covid-19 pandemic and subsequent government restrictions are a good example of this). In legal speak, the Services and their content are provided on an “as is” and “as available” basis. 50MA (and its affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk.

6.2 50MA may for any reason and at any time decide to cease making available certain features of the Services. Under no circumstances will 50MA or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features or programme elements.

50MA is not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions; or pandemic/epidemic outbreak; or technical failures, industrial action by connected third parties, supplier breach of contract.

6.3 Whilst every effort is made to support the validity of coaching content on the 50MA programme, it does not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the coaching content or results of participants applying the principles and skills included in the coaching content. This is partly because many of the concepts included in the coaching content are in a constant state of evolution and new research and discoveries are being made every day that may alter the validity etc. If you join a 50MA programme, you rely on any information provided by a coach, speaker, presenter, fellow participant or instructor at your own risk. This is also partly because 50MA has no control over the application of coaching principles, tools or techniques by participants or their circumstances, situations and context. All reasonable support will be provided as part of the services to strive towards improvement in personal success results of customers.

6.4 By using the Services, you may be exposed to content that you may consider offensive, upsetting, or objectionable. 50MA will endeavour to provide advance warning of this but because this area is to a certain extent subjective, 50MA has no responsibility to keep such content from you and no liability for your programme booking or participation in the core programme or any additional 50MA course, to the extent permissible under applicable law. This also applies to any content relating to health, wellness, and physical activity or exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of courses or sessions, and by enrolling/engaging in such sessions/courses you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your joining the programme, engaging in coaching sessions or participation in a 50MA course/session. You may choose to sit out certain activities, including physical ones, but this will not entitle you to any partial refund for those particular elements of the programme.

6.5 When you interact directly with a customer or a coach, you must be careful about the types of personal information that you share. While we may restrict the types of information coaches, presenters or instructors may request from customers, we do not control what students and coaches do with the information they obtain from other users on the programme or platform. You accept full responsibility for sharing your email or other personal information about yourself with other customers. Other personal details and stories that relate to coaching sessions will be treated as confidential within the confines of the programme.

We do not currently hire or employ coaches as full time employees nor are we responsible or liable for any interactions involved between coaches and customers. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of coaches or customers.

When you use our Services, you may find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and policies.

7. Obligations of customers

7.1 Customers should provide accurate information about themselves when booking a place on a 50MA programme and ensure their account information is kept up-to-date as a result of any change in your circumstances.

7.2 Customers will engage in discussions honestly, openly and authentically and not willingly, deliberately or knowingly offer any false or misleading information or input into sessions or omit information that is pertinent to the coach's management of the session topic.

7.3 Customers will not knowingly or deliberately engage in sessions or session content that could potentially cause harm to themselves - either physical, emotional or psychological. For example, if the customer has been advised by doctors not to use computer monitors, or engage in discussions on very challenging topics where the customer may have previously been personally affected and/or received medical assistance, etc. Any such information should be shared by customers prior to their participation in the programme. Any information of this nature will be treated as confidential unless directed otherwise by the customer.

7.4 Customers will endeavour to attend sessions on time. Customers will at all times be respectful of other participants' contributions and where appropriate and requested offer support and/or constructive criticism. Customers agree to never engage in abusive, discriminatory, criminal or derogatory behaviour or language towards each other or 50MA staff or other contributors.

7.5 Customers are forbidden from recording or image capturing any part of 50MA coaching sessions or additional presentations or courses as these remain the intellectual property of 50MA. Customers are also not permitted to sell or hire their access to 50MA to any third party or use 50MA content in any presentation or other material whether intended for resale or not. Breach of this term could result in legal action.

Liability of customers

7.6 You are personally liable for any damage or injury you cause to other customers and/or venues (and their property) or third parties used for coaching experiences/activities either wilfully or through negligence.

8. Fees, Payments, Credits & Refunds, Cancellation

9.1 Programme Fees
The current fees for 50MA programmes are found via the website/order pages when you enter your details to make a booking. Whilst every effort is made to ensure the accuracy of the fees, sometimes human or technical errors can occur. This is why prices and fees are double checked and confirmed prior to accepting bookings. However, if a mistake goes unnoticed until after payment has been made, then customers will be informed of the correct price and have the option to cancel. If the price paid by mistake exceeds the correct price then a credit or refund will be made in accordance with customer wishes.

Customers will be informed of any changes in fees by email and/or through website announcements/notices with as much notice as possible.

9.2 Payment

Payments can currently be made via most debit or credit card companies as well as PayPal.

9.3 Credits & refunds

Credits or refunds may be awarded for unavoidable interruptions to the service in accordance with customer wishes. For information regarding cancellation of bookings, see the section below.

9.4 Booking cancellations

50MA aims to pay any valid refunds as soon as possible back to the PayPal account or card that was used for payment (usually within 14 days).

Once your booking is confirmed the following cancellation terms are activated:

If you cancel more than 180 days prior to the programme start date, no cancellation fee will be charged.

If you cancel 180-90 days prior to the programme start date, 50% of the fee paid will be charged and the other 50% refunded.

If you cancel 90 days or less prior to the programme start date, 100% of the fee will be charged.

All cancellations must be submitted in writing and will be deemed to take effect from the date of receipt.

In exceptional circumstances, it may be possible to move your booking to a future 50MA programme as an alternative to cancellation. Once this option is taken, the fee becomes non-refundable.

10. 50MA rights

We own the 50MA programme, platform and Services, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorisation.

10.1 50MA platforms and services are protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Nothing gives you the right to use the 50MA name or any of the 50MA trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding 50MA or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the 50MA platform and Services:

copy or give 50MA materials or content to a competing organisation or other third party whether or not for your own material gain.
access, tamper with, or use non-public areas of the website/platform (including content storage), 50MA’s computer systems, or the technical delivery systems of 50MA's service providers.
disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the 50MA platform or Services.
access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as 50MA; or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

10.2 Limitation of liability

To the extent permitted by law, 50MA (and our suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, fraud or fraudulent misrepresentation, personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance.

50MA hereby excludes and accepts no liability for any losses (direct and consequential), costs, damages, expenses (including legal expenses) or compensation suffered or incurred of any nature by customers, property or family, arising directly or indirectly from any 50MA coach or content; the provision of the Services; or these Terms and Conditions.

Customers shall notify 50MA as soon as reasonably practicable after becoming aware of any matter (a “Relevant Matter”) in respect of which 50MA may incur any liability to the customer in negligence, for breach of these Conditions or otherwise. Subject as otherwise provided herein, if the customer fails to make such notification within two (2) weeks of becoming aware of a Relevant Matter, the customer will not be entitled to make any claim against 50MA in relation thereto (and 50MA shall not incur any liability to the customer in relation to such Relevant Matter). In the event that a Relevant Matter is properly notified as above, and subject as otherwise provided herein, 50MA's liability to the customer in respect of any breach of these Conditions or for negligence or otherwise shall not exceed the amount of the fees payable by the customer to 50MA.

10.3 Indemnification

If customers behave in a way that gets 50MA into legal trouble, we may exercise legal recourse against you. You agree to indemnify and keep indemnified, defend (if we so request), and hold harmless 50MA, its officers, directors, suppliers, partners, and agents from and against any third-party claims, demands, losses, damages, charges or expenses (including legal fees) whatsoever whether or not reasonably foreseeable or avoidable arising from (a) the content posted or submitted by you, (b) wilful default or negligence (c) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

10.4 Governing Law and jurisdiction

English law is the governing law for 50MA and the courts of England & Wales will have jurisdiction over any disputes with customers.

10.5 Legal Actions & Notices

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued, except where this limitation cannot be imposed by law.

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to using the contact form on the 50MA website).

10.6 Relationship between us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

11. Marketing & session recordings

11.1 Acceptance of these T&Cs constitutes the customer's consent to periodically receiving important updates and a programme newsletter regarding 50MA via email, phone, IM and/or SMS. Customers can unsubscribe from these channels at any time by clicking unsubscribe on the e-newsletter or by contacting us using the contact form on the 50MA website. Withdrawing consent for email, IM or SMS communications will place the onus on customers to regularly check the website for announcements and notices on updates and changes to the services.

11.2 In order to comply with the Data Protection Act 1988 which was subsequently amended by the Data Protection Act 2018, 50MA needs your permission to capture photographic images or video of coaching sessions, activities, experiences and feedback/testimonials. By accepting these terms and conditions, the customer shall consent to such images and video being captured and used in programme marketing or content.

With respect to privacy policy, 50MA will not share the customer’s personal or contact details with any third party (including other customers unless permission is granted or requested electronically or in writing) or on any content or promotional material. Full names (meaning first name and surname) will not be used on any content or promotional material whether or not in connection with photographs or video without the customer's expressed permission.

Customers may at any time contact us to update account or other information stored by 50MA. Customers may withdraw consent to have photographs or video taken before the capture/recording takes place by notifying 50MA in writing.

12. Confidentiality

For full details about privacy, please see 50MA's privacy policy here.

12.1 Information exchanged exclusively between 50MA and customers, including but not limited to any personal details relating to coaches or customers, will be treated as strictly confidential and will not be disclosed by either party to any third parties, including other customers unless required by law or regulation, without prior expressed permission or written consent of the other party, as the case may be. This obviously excludes coaching content that is exchanged publicly between coach and customers during coaching sessions on the programme.

50MA shall process all customer information in accordance with the Data Protection Act 1988 and Data Protection Act 2018.

12.2 50MA will take all reasonable measures to prevent any unauthorised access, use or processing, or the loss or destruction of, any personal data that customers provide as part of their participation in a programme. 50MA may use personal data provided by customers the purposes of provision of a personalised or regular coaching Session and/or to keep customers informed about other services and products provided by us and selected third parties.

50MA will not disclose any customer's personal data to any third party except as necessary for the provision of a coaching session or to comply with overriding statutory obligations.

12.3 The customer hereby consents to the processing of any personal data (including Sensitive Data as defined in the Data Protection Laws) for the purposes required for the provision of the Services. In particular, but without limitation, the customer consents to the processing (including gathering, storing and use) by 50MA of medical details pertinent to the delivery of the services strictly for the purposes of protecting the health and safety of the customer at any coaching session, experience, activity or additional online event.

12.4 The customer acknowledges and agrees that coaching sessions may be recorded for quality control and safety purposes and all reasonable steps will be taken to ensure recordings will be stored safely and securely.

13. Customer exclusion & programme cancellation

50MA reserves the right to cancel a customer's participation and exclude them from a programme and 50MA platform access without refund if:

You fail to comply with these T&Cs
You fail to pay fees when due
If it is found that you are or have been unacceptably abusive or disrespectful during coaching sessions towards the coach(es), presenters or fellow participants or when using the discussion forum you are abusive to other customers, make inappropriate comments or upload inappropriate content or act in any other way unreasonably or irresponsibly.
When participating in live coaching sessions you are disruptive, make inappropriate comments or act in any other way unreasonably, for example by not allowing other customers to participate in the live sessions. If any of this is found to be the case then cancellation and exclusion may, in the worse case scenario be effective immediately and any refund will be forfeited. Criminal behaviour or severe abuse will expose you to the risk of prosecution or civil action by 50MA and/or other customers, coaches, contributors or staff.
Customer bookings will also be cancelled without refund if it is discovered using irrefutable evidence that you have been (or continue to be) abusive - outside of the 50MA programme or online platform - towards other customers, coaches or staff .

14. Updating these terms

From time to time, we may update these Terms & Conditions to clarify our practices or to reflect new or different practices (such as when we add new products, services or features), and 50MA reserves the right in its sole discretion to modify and/or make changes to these T&Cs at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

15. General

The rights and/or obligations of customers and 50MA may not be assigned, transferred or in any way made over to any third party without the written consent of the other party.

No failure or delay by either party in exercising any of its rights under these T&Cs shall be deemed to be a waiver of that right and no waiver by either party of any breach of these T&Cs by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these T&Cs is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these T&Cs and the remainder of the provision in question shall not be affected.

These Conditions and any non-contractual obligations arising in connection with it are governed by and construed in accordance with English law. The English courts have exclusive jurisdiction to determine any dispute arising in connection with these T&Cs including disputes relating to any non-contractual elements.